What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Many of our items including all No Cap Beauty products are shipped within 24-48 hours from our Colorado or New Jersey warehouse.

However, some of our products are warehoused overseas to keep costs down.  Please allow 1-3 days time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated immediately once your order has been SHIPPED. If you have any issues or questions, please email us are at info@nocapbeauty.com

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send back your order for a full refund. You must ship it back at your own expense and once we have received the product we will refund the full amount of your original purchase. 

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. If the address given is wrong, kindly notify us via email at info@nocapbeauty.com.  If the given address is wrong and the item has shipped, we will do our best to retrieve the items but in the case, the item is lost, no refunds will be given. 

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. All No Cap Beauty brand products ship from our Colorado or New Jersey warehouses with expedited ground shipping.  average shipping time is 15-25 business days.

However, some of our products are warehoused overseas to keep costs down.  Please allow 1-3 days time for your order to ship out, average shipping times are 15-21 days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to info@nocapbeauty.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly. Thank you.